First of all we would like to inform you that you will have warranty after you get our machine.
Warranty general scope ; Any error due to production, defect.
Warranty Coverage time : 2 year.
Support under warranty : Spare Part - Technical Support - Product change - on-site technical support
Conditions for cancellation of the guarantee: any intervention to the machine, disassembly, replacement of parts of the machine, Foreign liquid contact with the product.
Problem detection :
A- if possible, take the video record of the problem and send it to us.
B- Our technical team will review the video that you sent and will identify the problem.
Our technical team will try to solve the problem by guiding you through remote help.
Our technical team will provide you the spare parts that you need for free. (We do not
support cargo cost)
As soon as possible our technical staff will visit your company to solve the problem.( we do not support Travel , Food and stay cost of Technical Staff)
If the machine still fails, We will supply you with new machines.